Almost three weeks after the first positive COVID-19 case was confirmed in South Africa, President Cyril Ramaphosa announced a nation-wide lockdown. This required businesses to quickly adapt to having staff work remotely.
While working from home is far from the norm for most South Africans, many businesses have realised that with suitable tools and technology, it is possible for most of them, or at least significant portions thereof, to continue to operate near full capacity.
“One of the main concerns our clients had when the computer science major jobs was announced was how their office telecoms would be handled,” says Candice Evans, Marketing Coordinator at United Telecoms. It is common practice for South African businesses using traditional on-site PBX telephone systems and copper lines, to activate a call forwarding facility in the event that their main landline number cannot be answered.
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